Happy Customers
Aaron Chan Aaron Chan

Happy Customers

Companies with happy customers tend to be great investments. In this post, we discuss this topic in more detail - and why we avoid companies with market power that exploit their customers.

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The Importance of Market Share
Aaron Chan Aaron Chan

The Importance of Market Share

In this post, we will discuss the dynamics of market share gains, how we assess the long-term viability of sustainable share gains, and how these apply to Carvana.

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What Drives Narrative Changes, Part 1
Aaron Chan Aaron Chan

What Drives Narrative Changes, Part 1

This is the first Insight in a two-part series in which we will discuss the reasons why narrative changes happen, positively and negatively, in public equities

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Hidden Value – Cogent Communications
Aaron Chan Aaron Chan

Hidden Value – Cogent Communications

Cogent’s acquisition of Sprint Wireline is one of the most interesting deals we’ve ever seen. In this Insight we discuss how Cogent can unlock pockets of “hidden value” from Sprint.

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Perfect Day at CocoCay, Royal Caribbean’s Private Island
Aaron Chan Aaron Chan

Perfect Day at CocoCay, Royal Caribbean’s Private Island

In 2019, Royal Caribbean Cruises (NYSE: RCL) introduced a $250m private island transformation called Perfect Day at CocoCay. All the major cruise operators own and operate private islands in the Caribbean, but RCL’s is the most impressive among them. According to the company, customer feedback around the on-shore experiences in the Caribbean was below RCL’s expectations for delivering consistently outstanding vacations. The company hypothesized that it could bring unique and highly satisfying experiences to customers through its private island transformation project. It has been overwhelmingly successful.

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A Study of Luxury Companies
Aaron Chan Aaron Chan

A Study of Luxury Companies

Chanel, Louis Vuitton, Ferrari, Rolex. We know luxury when we see it, but can we cleanly categorize what’s luxury and what’s not? In this post, we will discuss some thoughts on luxury goods and services, and of course a few luxury stocks.

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Pricing Power in Disruptive Companies
Aaron Chan Aaron Chan

Pricing Power in Disruptive Companies

At the heart of a good business is a pricing curve that is more positive than a cost curve, hopefully driving a significant economic spread that widens over time.

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Restoration Hardware’s Growth Inflection
Aaron Chan Aaron Chan

Restoration Hardware’s Growth Inflection

In this post, we follow-up on our prior post about RH's buyback in June/July with our early look at RH's significant brand "relaunch" with significant new assortment available to customers across its core Interiors collection, as well as its new Contemporary line and its Modern line.   The company expects this relaunch to drive an inflection in growth over the coming quarters.

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Touring Carvana’s Operations
Aaron Chan Aaron Chan

Touring Carvana’s Operations

Over the last month, we had to opportunity to visit two of Carvana's (NYSE: CVNA) facilities - one Carvana Inspection and Reconditioning Center (IRC) and one ADESA auction site.

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